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NYC Health + Hospitals/Elmhurst partners with EHL to transform healthcare experience

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NYC Health + Hospitals/Elmhurst has announced a partnership with EHL Hospitality Business School, a leading academic hospitality management institution founded in 1893 and based in Switzerland and Singapore, to share best practices and resources related to the hospitality sector and its intersection with health care.

EHL students will gain first-hand experience assisting hospital leadership on hospitality-related projects, training the next generation of care experience leaders. NYC Health + Hospitals/Elmhurst will additionally be the first healthcare institution worldwide to join the school’s EHL Alliance, a global professional network that brings industry and academic leaders together.

It specializes in providing education, resources, and services to enhance working environments that are people-centered and welcome all. This inclusive approach is essential for Elmhurst Hospital’s mission, with nearly one million patient visits each year in the most diverse borough of NYC.

The partnership with the school and collaboration with the Alliance is an investment in the hospital’s strategic plan, called Elmhurst 2.0, which looks to transform the hospital to meet the ever-growing needs of the area’s expanding and thriving community.

“By incorporating best practices from hospitality, this initiative at NYC Health + Hospitals/Elmhurst will transform the culture of how we engage with each other and enhance our effectiveness in providing the highest quality health care services to all New Yorkers regardless of their ability to pay,” said Mitchell Katz, MD, President and CEO of NYC Health + Hospitals.

“This will be a beacon for what’s possible throughout the NYC Health + Hospitals System.”

“Elmhurst Hospital is the first American health care facility to partner with EHL Hospitality Business School to design and implement an innovative model of care delivery driven by hospitality,” said NYC Health + Hospitals/Elmhurst CEO Dr. Helen Arteaga-Landaverde

“We think introducing core experiential concepts from the hospitality sector at Elmhurst will enhance the already excellent person-centered care we provide, from the moment they walk through our doors until the time they leave.”

“We at EHL Hospitality Business School are genuinely excited to welcome NYC Health + Hospitals/Elmhurst into our EHL Alliance. This pioneering partnership, the first of its kind with a healthcare institution, perfectly aligns with our vision of extending hospitality expertise beyond traditional boundaries.

“We are confident that infusing our unique vision of hospitality into Elmhurst Hospital’s environment will enhance patient care and staff interactions, reflecting an innovative and human centered approach in healthcare.” said Dr. Achim Schmitt, Dean of EHL Hospitality Business School.

“Coming from the hospitality sector, I know the profound impact personalized and authentic connections can have in the healthcare setting and look forward to empowering our people with these skills,” said NYC Health + Hospitals/Elmhurst Chief Experience Officer Pierre Pham.

“Through the Alliance, EHL Hospitality Business School will provide us with the professional network of industry innovators whose outside-of-the-box thinking will guide us in improving our healthcare delivery for generations to come.”

EHL Hospitality Business School (EHL) is a pioneer of hospitality management education and empowers growth by nurturing excellence in human experiences. EHL offers a wide range of programs, from apprenticeships to master’s degrees, as well as professional and executive education, designed to train students and professionals in service experience. The EHL Alliance is a global network spans the corporate and hospitality sectors, including brands Cartier, ECOLAB, Four Seasons, Hyatt, LVMH, Swiss Air, among others.

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