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US: TJX Companies equip employees with body cameras to combat rising shoplifting

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This initiative aims to address the growing issue of retail theft and merchandise loss, commonly referred to as “shrinkage” in the industry.

In a proactive measure to combat rising shoplifting incidents, TJX Companies, the parent company of popular low-cost retailers TJ Maxx, Marshalls, and Home Goods, has started equipping some of its floor employees with body cameras.

This initiative aims to address the growing issue of retail theft and merchandise loss, commonly referred to as “shrinkage” in the industry.

According to the National Retail Federation, financial losses due to shrinkage, which includes theft, fraud, and employee error, ballooned to $112.1 billion across all retailers in 2022. Retailers have reported a noticeable increase in aggressive shoplifting behaviors and a spike in violent incidents associated with theft.

The introduction of body cameras will make shoppers more conscious of the surveillance measures in place. Retail consultant Carol Spieckerman noted that the notion of privacy while shopping has been largely diminished with the widespread use of overhead security cameras in recent years.

By implementing body cameras, TJX Companies hopes to deter potential shoplifters and enhance the safety of both employees and customers, responding to the escalating challenges posed by retail theft.

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